🌟 Parent Orientation
When you register your child, we’ll provide a full tour of the centre and introduce you to our staff and classrooms. You’ll receive a Parent Handbook outlining important topics like:
Guidance and discipline
Health and safety
Medication and herbal remedies
Accident/incident procedures
Child pick-up and release policy
These policies will be reviewed with you, and we’ll ask you to sign a copy to confirm your understanding, along with a parent contract.
🌿 Outdoor Play
Children enjoy daily outdoor play year-round (weather permitting). Please ensure your child is dressed appropriately for the season.
💛 Inclusion & Cultural Respect
We warmly welcome and support all families and celebrate the uniqueness of every child. We strive to reflect a variety of cultures, traditions, and languages in our programming and ensure that activities are inclusive and respectful. If your family does not participate in specific holidays or customs, let us know—we’re happy to offer alternative activities.
✨ Program & Activities
All activities are thoughtfully designed to match the developmental stages of the children. We focus on hands-on, creative learning rather than "cookie-cutter" crafts. Our goal is to spark imagination, not limit it!
❤️ Sensitive to Family Needs
We understand that holidays or special events can be financially or emotionally challenging for some families. We do our best to avoid activities that place extra pressure on parents and are always here to offer support.
🔄 Transitions Between Classrooms
When your child is ready to move up to the next age group, we’ll help them transition gradually. Short visits to the new classroom allow your child to get comfortable, and you’ll have time to meet the new educators and ask questions.
🤝 Children with Diverse Abilities
We proudly welcome children with a range of abilities. If your child has specific needs, we’ll do everything we can to provide a supportive environment, including connecting with local services and specialists when needed. Additional costs for support services may be the responsibility of the family.
🕒 Attendance, Arrival & Departure
Please arrive by 11:00 AM so your child can take part in the full program.
Sign your child in and out daily using ink (or digital sign-in, if applicable).
Let us know in advance if your child will be absent.
For your child’s well-being, we recommend no more than 9 hours per day in care.
💳 Fee Policies
Fees are due on the first working day of each month.
If not paid by the 5th, care will be paused until payment is received.
Fees are flat-rate monthly and not adjusted for absences.
Payment is accepted by Interac or cash.
Your child’s fee rate is based on their age as of the 1st of the month:
12–18 months
19–35 months
36 months–Kindergarten
🚭 Smoke-Free Environment
Smoking is strictly prohibited anywhere on the premises or during any activity involving children.
🧼 Cleanliness & Hygiene
We maintain high standards of cleanliness:
Toys and surfaces are disinfected regularly.
Mouthed toys are sanitized daily.
Children and staff wash their hands frequently throughout the day.
🤒 Illness Policy
To protect all children:
Sick children must stay home.
If your child becomes ill while in care, we will contact you immediately.
A child may be sent home if they:
Have a fever of 38°C (100°F) or higher
Vomit or have diarrhea 3 times
Show signs of contagious illness or are in visible distress
If required, a doctor’s note may be requested before returning.
🩺 Health & Medical Procedures
Emergency contact info is kept on hand.
Staff are trained in first aid, CPR, EpiPen, and inhaler use.
Medication will only be given with your written consent and must be:
In its original container
Clearly labelled with your child’s name, dosage, and date
Emergency medications (EpiPens, puffers) are kept in the child’s classroom—unlocked but out of reach.
🥜 Peanut Policy
To keep all children safe, especially those with allergies:
No peanuts or peanut products are used in our kitchen or programs.
Please do not send peanut-based snacks with your child.
Notify us in writing if your child has a food allergy, and provide an EpiPen if needed.
While we do our best to prevent exposure, we cannot guarantee that all food is 100% allergen-free due to supplier risk.
🧸 Toys, Food & Personal Items
Please leave toys and food from home at home (except for special comfort items).
No toy weapons are permitted.
Children may bring a cuddly toy for nap time.
💻 Our Centre DON'T Provide Screen Time for Children
💤 Nap & Rest Time
Infants follow their sleep rhythms.
Toddlers and preschoolers have a rest period each afternoon.
Older children who don’t nap will be offered quiet activities.
Children who are tired or unwell can rest anytime.
🎒 What to Bring
Please send the following labelled items:
Indoor shoes
Diapers and wipes
milk, milk powder or formula (labelled)
Spare clothes (2–3 changes for toddlers)
Crib sheet and blanket for nap
Any comfort item (optional)
Necessary grooming or potty-training items
Take soiled laundry home every Friday and return it the following Monday
🔐 Child Release Policy
Children are only released to people authorized in writing.
To ensure the safety and security of all children in our childcare facility, we have established the following pick-up procedures:
Authorized Pick-Up List: Parents/guardians must provide a list of authorized individuals who are permitted to pick up the child. Only those individuals listed on the authorization form will be allowed to collect the child from the facility. A signature will be required to drop off and pick up the child.
Identification Requirement: Any individual picking up the child must present a valid photo identification matching the name on the authorized pick-up list. This measure helps us ensure that the child is released only to the correct person.
Informing Staff: Parents/guardians must inform the childcare facility in advance if someone other than those on the authorized pick-up list will be picking up the child. Staff will require verbal confirmation before releasing the child to the designated person.